Provides information on Medicaid and Medicare health coverage. Health Insurance Information and Counseling

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime. Law Enforcement More information: - Accepts complaints against a police officer at any location, by mail, or email - Coordinates gang, alcohol, and drug prevention programs - Offers services to victims and witnesses of crimes, such as court accompaniment, updates on schedule changes, and notifications on case status - Reentry programs include job training, housing, transportation, and referrals to reentry supports - Child fingerprinting services available

Regulates childcare centers and providers to ensure state regulations are followed. Child Care Provider Licensing/Regulation More information: - Investigates alleged unlicensed daycare center and home operations - Provides information on becoming licensed as a daycare provider, either at a center or a private home

Oversees and coordinates federal and private sector equal employment opportunity laws, regulations, practices, and policies. Employment Discrimination Assistance More information: - Enforces Title VII of the Civil Rights Act, Age Discrimination in Employment Act, Equal Pay Act, Rehabilitation Act, Americans with Disabilities Act, and Genetic Information Nondiscrimination Act

Provides eligible individuals and families with grants that go towards heating and utility expenses. Utility Assistance More information: - Applicants may be homeowners, renters, roomers, or boarders - Available all year for electricity and during the winter months for heat - Limited funds available for furnace repair, replacement, and other weatherization procedures - Assistance limited to once every 5 years

Provides information on Mid-Shore area behavioral health providers and services. Mental Health Information and Referral

Oversees childcare centers, family childcare providers, and nursery schools in the tri-county area. Child Care Licensing and Regulation More information: - Issues childcare licenses and provides information on how to register to provide childcare - Investigates complaints related to childcare

Provides information on becoming licensed as a daycare provider, either at a center or a private home. Child Care Provider Licensing/Regulation More information: - Investigates alleged unlicensed daycare center and home operations

Regulates childcare centers and providers to ensure state regulations are followed. Child Care Provider Licensing/Regulation More information: - Investigates alleged unlicensed daycare center and home operations - Provides information on becoming licensed as a daycare provider, either at a center or a private home

Provides homeless individuals with an emergency shelter. Temporary Shelter More information: - Requires individuals be independent with all activities of daily living and without medical needs - Requires all individuals, including discharges from hospitals and community referrals, to call for shelter placement - Call shelters directly after hours

Provides affordable housing for individuals with HIV/Aide. Section 8 Housing More information: - Offers HUD home purchase counseling, information, and other housing resources

Offers transportation for individuals with disabilities who cannot use regular public transportation. Mobility/Paratransit More information: - Includes curb-to-curb service with lift-equipped buses and mobility vans with wheelchair lifts - Serves Baltimore City, Anne Arundel County, and Baltimore County, within 3/4 of a mile of any fixed-route service

Manages and maintains Howard County's public water and wastewater systems. Water and Sewer Service More information: - Residents connected to the public system who are experiencing a blockage should call the County before a plumber

Helps Medicaid/ Medical Assistance recipients understand their benefits and access medical care. Medicaid Information/Counseling More information: - Resolves concerns related to Medicaid, Managed Care Organization, and the HealthChoice Program - The HealthChoice Helpline for Pregnant Women is available to help expectant and new mothers

Helps patients find local dentists and investigates complaints about dentists in Maryland. Dental Referral Services

Helps DHS customers who have a concern, inquiry, or complaint related to TDAP, TCA, OHEP, SNAP, child support, and other services. Complaint Reporting More information: - Accepts reports of suspected welfare fraud - Requests for support may be made by phone and online

Provides BG&E utility bill and bulk fuel assistance to residents in need. Utility Bill Assistance More information: - Bulk fuel assistance for oil, propane, kerosene, and others is available November 1st to March 31st - Utility bill assistance limited to every 12 months

Investigates complaints of discrimination and seeks to resolve complaints through informal mediation or formal conciliation. Legal Services More information: - Offers specialized services for families affected by incarceration to address pre-release barriers - Teaches conflict resolution at local detention centers

Aims to eliminate inequity, discrimination, and inequality in the community. Advocacy More information: - Enforces public accommodations and ADA concerns - Accepts reports of unfair treatment by employer - Processes complaints against law enforcement - Enforces local wage laws and investigates complaints, including wage disputes and overtime issues

Oversees the state's childcare center and family childcare provider credentialing system and related inspections. Child Care Licensing and Certification More information: - Manages programs that help working families pay for childcare

Maintains a website that provides information on changes to public transportation due to COVID-19. Transportation

Provides grants for utility bill related expenses via the Maryland RELIEF Act. Utility Assistance More information: - BGE offers customer service to answer questions about billing, collections, and emergencies - Customers with special needs may be eligible for deferred payment plans

Provides water service and bill assistance resources. Utility Assistance More information: - Emergency Services crews respond to utility-related issues - Assists with billing issues, such as lost bills, change of address, and issues paying bills on time - Payment plans and leak adjustment for high utility bills may be available - Evaluates and resolves issues. including sewer backups, dirty/ rust water, water pressure issues, water quality concerns, water leaks, and disruptions in service

Provides energy utilities to Delaware and the Delmarva Peninsula. Utilities More information: - Accepts reports of power outages and electrical emergencies - Helps customers who want to apply for budget billing or are having issues with a bill - Offers a rebate program on select energy efficient refrigerators, air conditioners, and water heaters - Notifies customers about upcoming electrical issues - Shares tips to reduce energy usage and conserve resources

Provides negotiation and advocacy services for customers facing complex utility issues. Utility Assistance More information: - Does not provide direct financial assistance - May be able to help customers with medical issues find financial assistance for utility bills