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Aims to eliminate inequity, discrimination, and inequality in the community.

Advocacy

More information:
- Enforces public accommodations and ADA concerns
- Accepts reports of unfair treatment by employer
- Processes complaints against law enforcement
- Enforces local wage laws and investigates complaints, including wage disputes and overtime issues

• Residents connected to the public system who are experiencing a blockage should call the County before a plumber

• Accepts reports of power outages and electrical emergencies 
• Helps customers who want to apply for budget billing or are having issues with a bill 
• Offers a rebate program on select energy efficient refrigerators, air conditioners, and water heaters 
• Notifies customers about upcoming electrical issues 
• Shares tips to reduce energy usage and conserve resources

Provides homeless individuals with an emergency shelter.

Temporary Shelter

More information:
- Requires individuals be independent with all activities of daily living and without medical needs
- Requires all individuals, including discharges from hospitals and community referrals, to call for shelter placement
- Call shelters directly after hours

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Accepts complaints against a police officer at any location, by mail, or email
- Coordinates gang, alcohol, and drug prevention programs
- Offers services to victims and witnesses of crimes, such as court accompaniment, updates on schedule changes, and notifications on case status
- Reentry programs include job training, housing, transportation, and referrals to reentry supports
- Child fingerprinting services available

Investigates complaints of discrimination and seeks to resolve complaints through informal mediation or formal conciliation.

Legal Services

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- Offers specialized services for families affected by incarceration to address pre-release barriers
- Teaches conflict resolution at local detention centers

• BGE offers customer service to answer questions about billing, collections, and emergencies 
• Customers with special needs may be eligible for deferred payment plans

• Helps with issues concerning federal agencies 
• Provides information on pending legislation 
• Accepts applications from students who want to attend service academies 
• Office locations in Baltimore, Bowie, Easton, Cumberland, and Rockville

• Responds to complaints and issues commercial permits for open burning 
• Permits and monitors public swimming pools, spas, and other facilities
• Investigates various complaints, including septic failures and household waste discharge 
• Inspects and issues permits for food service facilities 
• Ensures private water and sewage systems meet regulations 
• Follows up on possible rabies exposures and conducts laboratory testing

• Includes curb-to-curb service with lift-equipped buses and mobility vans with wheelchair lifts 
• Serves Baltimore City, Anne Arundel County, and Baltimore County, within 3/4 of a mile of any fixed-route service

• Accepts reports of suspected welfare fraud 
• Requests for support may be made by phone and online

• Offers HUD home purchase counseling, information, and other housing resources

Provides assistance with complaints related to the public behavioral health system in Harford County.

Advocacy

Provides information and referrals to behavioral health resources, providers, and services.

Helplines and Information

More information:
- Includes suicide prevention, harm reduction, substance use, mental health, crisis services, and more

Provides water service and bill assistance resources.

Utility Assistance

More information:
- Emergency Services crews respond to utility-related issues
- Assists with billing issues, such as lost bills, change of address, and issues paying bills on time
- Payment plans and leak adjustment for high utility bills may be available
- Evaluates and resolves issues. including sewer backups, dirty/ rust water, water pressure issues, water quality concerns, water leaks, and disruptions in service

• Applicants may be homeowners, renters, roomers, or boarders 
• Available all year for electricity and during the winter months for heat 
• Limited funds available for furnace repair, replacement, and other weatherization procedures 
• Assistance limited to once every 5 years

• Bulk fuel assistance for oil, propane, kerosene, and others is available November 1st to March 31st 
• Utility bill assistance limited to every 12 months

Provides negotiation and advocacy services for customers facing complex utility issues.

Utility Assistance

More information:
- Does not provide direct financial assistance
- May be able to help customers with medical issues find financial assistance for utility bills

Helps patients find local dentists and investigates complaints about dentists in Maryland.

Medical Care

• Resolves concerns related to Medicaid, Managed Care Organization, and the HealthChoice Program 
• The HealthChoice Helpline for Pregnant Women is available to help expectant and new mothers