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Helps patients find local dentists and investigates complaints about dentists in Maryland. Medical Care

• Resolves concerns related to Medicaid, Managed Care Organization, and the HealthChoice Program 
• The HealthChoice Helpline for Pregnant Women is available to help expectant and new mothers

Provides information on Medicaid and Medicare health coverage. Insurance Services ​More Information:

• Provides information about registration and training for medical care providers

• Accepts reports of suspected welfare fraud 
• Requests for support may be made by phone and online

• Residents connected to the public system who are experiencing a blockage should call the County before a plumber

Investigates complaints of discrimination and seeks to resolve complaints through informal mediation or formal conciliation. Legal Services More information: - Offers specialized services for families affected by incarceration to address pre-release barriers - Teaches conflict resolution at local detention centers

Provides homeless individuals with an emergency shelter. Temporary Shelter More information:

• Requires individuals be independent with all activities of daily living and without medical needs
• Requires all individuals, including discharges from hospitals and community referrals, to call for shelter placement
• Call shelters directly after hours

• Bulk fuel assistance for oil, propane, kerosene, and others is available November 1st to March 31st 
• Utility bill assistance limited to every 12 months

Aims to eliminate inequity, discrimination, and inequality in the community. Advocacy More information:

• Enforces public accommodations and ADA concerns
• Accepts reports of unfair treatment by employer
• Processes complaints against law enforcement
• Enforces local wage laws and investigates complaints, including wage disputes and overtime issues

• Applicants may be homeowners, renters, roomers, or boarders 
• Available all year for electricity and during the winter months for heat 
• Limited funds available for furnace repair, replacement, and other weatherization procedures 
• Assistance limited to once every 5 years

Provides water service and bill assistance resources. Utility Assistance More information:

• Emergency Services crews respond to utility-related issues
• Assists with billing issues, such as lost bills, change of address, and issues paying bills on time
• Payment plans and leak adjustment for high utility bills may be available
• Evaluates and resolves issues. including sewer backups, dirty/ rust water, water pressure issues, water quality concerns, water leaks, and disruptions in service

Provides negotiation and advocacy services for customers facing complex utility issues. Utility Assistance More information:

• Does not provide direct financial assistance
• May be able to help customers with medical issues find financial assistance for utility bills

Offers transportation for individuals with disabilities who cannot use regular public transportation. Transportation More information:

• Includes curb-to-curb service with lift-equipped buses and mobility vans with wheelchair lifts

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime. Law Enforcement More information:

• Accepts complaints against a police officer at any location, by mail, or email
• Coordinates gang, alcohol, and drug prevention programs
• Offers services to victims and witnesses of crimes, such as court accompaniment, updates on schedule changes, and notifications on case status
• Reentry programs include job training, housing, transportation, and referrals to reentry supports
• Child fingerprinting services available

• BGE offers customer service to answer questions about billing, collections, and emergencies 
• Customers with special needs may be eligible for deferred payment plans

• Offers HUD home purchase counseling, information, and other housing resources

Provides information, referrals, and resources for behavioral health providers and services. Helplines and Information, Mental Health Services More information:

• Includes suicide prevention, harm reduction, substance use, mental health, crisis services, and more

Provides assistance with complaints related to the public behavioral health system in Harford County. Advocacy

• Accepts reports of power outages and electrical emergencies 
• Helps customers who want to apply for budget billing or are having issues with a bill 
• Offers a rebate program on select energy efficient refrigerators, air conditioners, and water heaters 
• Notifies customers about upcoming electrical issues 
• Shares tips to reduce energy usage and conserve resources